Refund and Return Policy
Changes to the Policy
We reserve the right to update or modify this policy at any time without prior notice. Please check our website regularly for updates.
Eligibility for Refunds
You are eligible for a refund within the first 15 days of your subscription if the service is found to be defective or does not function as described due to issues caused by us. Refunds will not be granted for problems caused by factors outside of our control, such as insufficient internet speed, device incompatibility, or incorrect setup.
Requesting a Refund
To request a refund, please contact our support team via WhatsApp or email, providing the details of the issue. Our team will assess your case and respond within 48 hours. If approved, refunds will be processed within 5-7 business days, depending on your payment method.
Non-Refundable Cases
- Subscriptions purchased through third-party resellers.
- Misuse or intentional damage to the service.
- Issues caused by the user’s device, internet connection, or VPN setup.
Replacement and Extension
If a malfunction is detected within the first 15 days, you may request a replacement or an extension of your subscription instead of a refund. We will offer a new subscription code at no additional cost.
Email: mouadelmajni@gmail.com
WhatsApp: +447598849662
